Legal Disclaimer

This Legal Disclaimer applies to YourCarOurDriver.com, related landing pages, website forms, website content, online service descriptions, and other online materials published by Your Car Our Driver, Inc., a California corporation, also referred to here as Your Car Our Driver, YCOD, we, our, or us.

By using this website, submitting a form, requesting a quote, communicating with us, or booking service, you acknowledge that you have read and understood this Legal Disclaimer. This Disclaimer should be read together with our Privacy Policy, any reservation confirmation, written service agreement, and any other terms provided to you before or during service.

If a signed written agreement, reservation confirmation, insurance provision, or mandatory law conflicts with this website Disclaimer, that more specific document or applicable law will control to the extent of the conflict.

The information on this website is provided for general informational, marketing, and service-description purposes only. It is not legal advice, medical advice, safety advice, insurance advice, tax advice, financial advice, or professional advice of any kind.

You should not rely on website information as a substitute for professional advice from a qualified attorney, physician, insurance advisor, tax professional, financial advisor, caregiver, or other appropriate professional.

Although we try to keep website content accurate and current, service descriptions, availability, policies, pricing, coverage areas, scheduling rules, driver availability, website content, and promotional language may change without notice.

Your Car Our Driver provides private driver service in the client's own vehicle, subject to scheduling, service-area availability, driver availability, safety requirements, and written confirmation.

Unless expressly agreed in writing, Your Car Our Driver does not provide any of the following:

• A taxi service
• A rideshare marketplace
• A limousine fleet
• An ambulance service
• Emergency medical transportation
• A healthcare service
• A nursing service
• A caregiving agency
• A security service
• A bodyguard service
• A courier service
• A childcare service
• A vehicle repair service
• An insurance service

References on the website to safety, care, discretion, comfort, trust, professionalism, or peace of mind describe our service standards and intentions. They are not guarantees that every risk, delay, accident, disclosure, inconvenience, medical event, traffic issue, client conduct issue, third-party act, or vehicle issue can be prevented.

Your Car Our Driver's model generally involves a private driver operating the client's own vehicle. The client, vehicle owner, or authorized representative is responsible for ensuring that the vehicle is legally available for the requested service and is safe, roadworthy, properly registered, properly insured, fueled or charged, and suitable for the intended passengers and trip.

The client is responsible for disclosing known vehicle issues, mechanical concerns, dashboard warnings, tire problems, brake concerns, steering concerns, registration issues, insurance limitations, special operating instructions, parking restrictions, EV charging limitations, or other facts that may affect the safe or lawful operation of the vehicle.

Your Car Our Driver may decline, delay, suspend, or end service if a private driver or manager reasonably believes the vehicle is unsafe, unlawful, uninsured, not authorized for use, materially different from the vehicle described, unsuitable for the requested trip, lacking required restraints, or otherwise inappropriate for the requested service.

Unless otherwise required by law or a written agreement, Your Car Our Driver is not responsible for pre-existing vehicle conditions, ordinary wear and tear, vehicle defects, maintenance failures, manufacturer issues, client-provided equipment, personal property left in the vehicle, tickets or fees caused by client instructions, tolls, parking charges, valet charges, fuel, charging, or third-party conduct.

Your Car Our Driver's private drivers are W-2 employees, not casual marketplace drivers. Before serving clients, drivers are subject to company screening, background checks, onboarding, internal policies, and written confidentiality obligations, including signed nondisclosure agreements. Every driver signs a nondisclosure agreement; no one drives for us without one.

Driver screening, background checks, nondisclosure agreements, and employment status are important trust safeguards, but they cannot eliminate every possible risk. No screening program or confidentiality agreement can guarantee that every future act, omission, judgment, delay, accident, privacy concern, or misconduct event will be prevented.

Drivers are required to treat client names, passenger identities, addresses, destinations, schedules, family details, business details, appointment information, service notes, vehicle information, personal items, documents, devices, and in-vehicle conversations as confidential service information.

Drivers may not use client information for personal purposes, solicit clients for outside work, disclose private service details, record or photograph clients without authorization, post client information online, or discuss confidential client matters except as needed to perform or support the assigned service, respond to a safety issue, comply with law, or follow company direction.

Many clients use Your Car Our Driver while taking business calls, legal calls, medical-related calls, family calls, financial calls, board calls, investment calls, real-estate calls, or other private conversations. Our private drivers are required to respect the client's privacy and to avoid unnecessary participation in private conversations.

Client conversations inside the vehicle are treated as private service information. However, Your Car Our Driver cannot create or guarantee attorney-client privilege, physician-patient confidentiality, accountant-client privilege, therapist-patient confidentiality, trade-secret protection, board confidentiality, or any other legal privilege merely because a conversation occurs during service.

Clients remain responsible for deciding whether a particular call, document review, speakerphone conversation, video conference, visible screen, printed material, or sensitive discussion is appropriate to conduct in a vehicle with a driver present. For highly confidential matters, clients may wish to use headphones, avoid speakerphone, use privacy screens, limit visible documents, or delay the conversation until they are in a fully private setting.

Transportation involving minors must be requested, authorized, and coordinated by a parent, legal guardian, or other authorized adult. Your Car Our Driver may require written instructions, authorized pickup and drop-off contacts, emergency contact information, release instructions, school or activity details, and identification of any adult authorized to receive the child.

The parent, guardian, or authorized adult is responsible for providing and properly installing any legally required child safety seat, booster seat, restraint system, or other passenger safety equipment unless Your Car Our Driver specifically agrees otherwise in writing.

Your Car Our Driver private drivers are not responsible for selecting, inspecting, certifying, fitting, or installing child restraints unless a separate written policy expressly says otherwise. A driver may decline or stop service if a legally required child restraint is missing, appears unsafe, cannot be installed safely, or if release or handoff instructions are incomplete or unsafe.

Your Car Our Driver does not provide childcare, babysitting, tutoring, custody supervision, legal supervision, medical supervision, or child-protection services. Transportation of a minor does not replace the responsibilities of the parent, guardian, school, caregiver, coach, or authorized adult.

Your Car Our Driver may decline, delay, or end service if a child cannot be safely transported, if an authorized adult is unavailable for handoff when required, if instructions are unclear, if the child is ill or distressed in a way that requires medical or caregiver attention, or if continuing service would create a safety or legal concern.

Your Car Our Driver may provide transportation for seniors, older adults, vulnerable adults, and clients who need thoughtful coordination or additional time. We take this responsibility seriously and aim to provide calm, respectful, reliable service.

Unless expressly agreed in writing, Your Car Our Driver does not provide caregiving, nursing care, home-health services, medical monitoring, medication management, toileting assistance, feeding assistance, lifting, carrying, wheelchair transfer assistance, dementia supervision, guardianship services, or emergency response services.

Clients, family members, caregivers, facilities, medical offices, or authorized representatives are responsible for providing accurate information about mobility needs, cognitive concerns, handoff instructions, access instructions, wait-time expectations, emergency contacts, and any limitations that could affect safety.

Your Car Our Driver may decline, delay, suspend, or end service if a passenger requires a level of assistance or supervision that is beyond the driver's role, beyond the vehicle's suitability, not disclosed in advance, unsafe for the driver or passenger, or more appropriate for a caregiver, medical-transport provider, wheelchair-van provider, ambulance, or emergency service.

Your Car Our Driver may provide private driver service to and from medical appointments, dental appointments, therapy appointments, surgery centers, hospitals, rehabilitation centers, senior communities, assisted-living communities, or other health-related destinations when appropriate for ordinary passenger-vehicle transportation.

Your Car Our Driver is not an ambulance, emergency medical provider, EMT service, paramedic service, wheelchair-van service, gurney or stretcher service, medical courier, healthcare provider, medical practice, nursing service, or medical decision-maker unless a separate written agreement and applicable licensing expressly state otherwise.

Drivers do not provide medical advice, diagnose conditions, monitor vital signs, administer medication, handle controlled substances, manage oxygen, provide clinical care, lift or transfer passengers, restrain passengers, determine medical fitness for transport, or decide whether a passenger should be discharged, admitted, released, or transported.

For medical-related appointments, the client or authorized representative is responsible for determining whether ordinary passenger-vehicle transportation is medically appropriate and whether a caregiver, medical escort, wheelchair-accessible vehicle, ambulance, or other specialized service is required.

Many clients use Your Car Our Driver for evenings, dinners, concerts, sporting events, celebrations, private events, wine dinners, and other occasions where they prefer not to drive their own vehicle home. This can be a responsible planning choice.

Your Car Our Driver does not encourage excessive alcohol consumption, illegal activity, unsafe conduct, or impaired decision-making. Your Car Our Driver does not guarantee that a client will avoid arrest, citation, injury, accident, liability, or other consequences related to alcohol, drugs, impairment, fatigue, unsafe behavior, or law enforcement activity.

Clients and passengers are responsible for their own conduct before, during, and after service. Drivers may decline, pause, or end service if a passenger is violent, threatening, abusive, severely ill, vomiting in a manner that prevents safe transportation, attempting illegal conduct, interfering with safe driving, refusing to wear a seat belt, refusing required safety instructions, or otherwise creating an unsafe environment.

If a passenger's condition creates a safety or medical concern, Your Car Our Driver may contact an emergency contact, event representative, caregiver, hotel, facility, medical provider, law enforcement, or emergency services as reasonably necessary to protect the passenger, driver, vehicle, or public.

When you authorize a YCOD driver to operate your vehicle, the driver does so with your permission as a permissive user under your own auto policy, which remains primary; YCOD's commercial coverage applies in addition to your own. YCOD carries a commercial drive-away liability policy, coverage written specifically for companies whose professional drivers operate vehicles the company does not own, that applies while a scheduled YCOD driver is operating a client's vehicle in the course of our services, along with physical damage coverage for the vehicle itself while in our driver's care. Every YCOD driver is a W-2 employee of Your Car, Our Driver, Inc., covered by workers' compensation insurance as required by California law.

Website descriptions of availability, service areas, scheduling options, response times, wait times, arrival windows, trip duration, traffic expectations, and route planning are estimates and general descriptions only. They are not guarantees.

Actual service may be affected by driver availability, prior bookings, traffic, accidents, road closures, weather, wildfire activity, police activity, parking conditions, valet delays, venue traffic, gated-community access, airport conditions, school-release procedures, medical-facility delays, client readiness, vehicle condition, or other factors outside Your Car Our Driver's control.

Your Car Our Driver may reschedule, delay, substitute a driver, modify service, or decline a request where necessary due to safety, legal, operational, staffing, weather, vehicle, or client-specific concerns. Any confirmed reservation remains subject to the specific written terms provided at booking.

Any pricing, packages, examples, minimums, hourly references, promotional statements, refund language, service guarantees, or savings comparisons displayed on the website are general information unless confirmed in writing for a specific reservation.

Final invoice amounts are determined by our published hourly rates and the actual time of service: the hours used, including wait time between stops; the applicable minimum (three hours, or five hours for reservations beginning at or after 6:00 p.m. on New Year's Eve); the vehicle-type rate; overtime rates after eight hours of service; and cancellation timing. For certain remote areas, a travel fee may apply and is disclosed before the reservation is confirmed. Because your driver operates your own vehicle, fuel and tolls are normally paid by you directly (tolls post to your own FasTrak account). If we pay a parking fee, or fuel or charge your vehicle during service, that cost is added to the invoice with the standard 20% convenience fee.

Your Car Our Driver may correct errors, update pricing, modify promotions, withdraw offers, or refuse requests that are inaccurate, outdated, mistaken, unavailable, unlawful, unsafe, or inconsistent with the confirmed service terms.

Testimonials, reviews, ratings, case examples, experience statements, and service-quality claims on the website reflect individual experiences, company history, or service standards. They do not guarantee that every client will have the same experience or outcome.

Statements such as trusted, professional, discreet, premium, safe, reliable, background checked, NDA, W-2 employees, executive, child, senior, medical appointment, DUI prevention, or similar phrases describe Your Car Our Driver's service model and intended standards, not a guarantee that every risk, incident, delay, concern, or dissatisfaction can be eliminated.

Any testimonials or reviews may be edited for length, spelling, grammar, or clarity, but not in a way intended to materially change the meaning. Where required by law, Your Car Our Driver will disclose material connections, incentives, or relationships related to endorsements or reviews.

Images, videos, graphics, icons, vehicles, passengers, drivers, homes, venues, restaurants, medical buildings, schools, airports, and event settings displayed on the website may be representative, illustrative, staged, stock, AI-assisted, or otherwise used to communicate the general nature of our services.

Unless expressly stated, website images do not necessarily show actual clients, actual drivers, actual vehicles, actual destinations, actual events, actual service circumstances, or endorsements by the people, venues, neighborhoods, vehicle manufacturers, or properties shown.

References to vehicle types, makes, models, neighborhoods, venues, airports, hospitals, restaurants, schools, sports venues, concert venues, or other destinations are for service-description purposes only and do not imply affiliation, sponsorship, endorsement, availability, or legal authorization by any third party unless expressly stated.

The website may include links to, or may rely on, third-party websites, maps, payment processors, scheduling platforms, review sites, analytics tools, advertising platforms, email tools, text-message tools, browser features, or other third-party services.

Your Car Our Driver does not control and is not responsible for third-party content, policies, availability, errors, outages, security, privacy practices, maps, route estimates, payment processing delays, browser behavior, search-engine summaries, AI-generated summaries, or third-party platform decisions.

A link to a third-party website or reference to a third-party brand does not mean Your Car Our Driver endorses, controls, guarantees, or is legally responsible for that third party.

Search engines, AI tools, maps, directories, review platforms, business listings, and third-party websites may summarize, quote, display, rank, interpret, or republish information about Your Car Our Driver. Those third-party summaries may be incomplete, outdated, inaccurate, or misleading.

The official website, written reservation confirmation, signed agreement, and direct written communication from Your Car Our Driver control over third-party summaries, AI responses, unofficial listings, cached pages, or outdated search results.

Your Car Our Driver's collection, use, protection, retention, and sharing of personal information are addressed in our Privacy Policy. This Legal Disclaimer does not replace the Privacy Policy.

Although Your Car Our Driver uses reasonable safeguards, no website, email, text message, online form, payment system, device, browser, or electronic communication method is completely secure. Clients should avoid sending highly sensitive medical, legal, financial, or personal information unless necessary and requested through an appropriate channel.

Text messages, email, voicemail, online forms, and website communications may be affected by carrier delays, spam filters, outages, device settings, browser issues, user error, or third-party systems.

Your Car Our Driver is committed to treating clients and passengers with respect and without unlawful discrimination. We aim to provide reasonable service coordination for passengers with disabilities, mobility needs, service animals, or other access-related requirements when the service can be provided safely and lawfully within the scope of our private driver role.

Clients should tell us in advance about mobility needs, service-animal needs, vehicle access issues, parking needs, building access issues, seating needs, caregiver involvement, or any other facts that may affect the safe and appropriate performance of the service.

Nothing in this Disclaimer is intended to limit rights under applicable disability, accessibility, civil-rights, consumer-protection, transportation, or other non-waivable laws. Your Car Our Driver may still decline or modify service where the requested service would be unsafe, unlawful, impossible, outside the driver's role, outside the client vehicle's capability, or beyond the scope of ordinary private-driver service.

Your Car Our Driver may refuse, pause, modify, or end service where reasonably necessary for safety, legality, operational feasibility, vehicle condition, passenger conduct, driver safety, payment issues, incomplete information, lack of authorization, missing child restraints, inadequate handoff instructions, undisclosed mobility or medical needs, severe weather, road closures, unlawful requests, or other legitimate business or safety reasons.

Your Car Our Driver may also refuse requests that would require a driver to violate traffic laws, parking laws, vehicle laws, child-passenger laws, employment policies, confidentiality obligations, safety protocols, or any other applicable requirement.

Any refusal, pause, modification, or termination of service will be handled in a manner intended to respect the client and passengers while protecting safety, legality, and company obligations.

The website and its content are provided on an as is and as available basis. To the maximum extent permitted by law, Your Car Our Driver disclaims warranties of any kind regarding the website, including implied warranties of accuracy, completeness, availability, merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, error-free operation, or compatibility with any device, browser, platform, or system.

Your Car Our Driver does not warrant that the website will always be available, secure, current, free of errors, free of viruses, free of third-party interference, or free of outdated information.

To the maximum extent permitted by law, Your Car Our Driver will not be liable for damages arising from or related to website use, inability to use the website, reliance on website content, third-party links, search-engine results, AI summaries, website errors, browser issues, outdated content, form-delivery failures, email or text delays, or unauthorized access to online communications.

Nothing in this Disclaimer is intended to limit liability that cannot legally be limited, including liability for intentional misconduct, gross negligence, or other non-waivable legal obligations where applicable law prevents such limitation.

This Disclaimer is not intended to replace a full Terms of Service, reservation agreement, cancellation policy, payment authorization, insurance provision, driver policy, employment policy, or client-service agreement.

Your Car Our Driver may provide additional terms during booking, confirmation, payment, service coordination, or written agreement. Those terms may include cancellation rules, fees, payment authorization, vehicle requirements, insurance provisions, client obligations, driver obligations, refund language, service limitations, and dispute-resolution provisions. Clients should read all written terms carefully before confirming service.

Your Car Our Driver may update this Legal Disclaimer from time to time. The effective date above reflects the latest version posted on the website. Continued use of the website after updates are posted means the updated Disclaimer applies to website use going forward.

Questions about this Legal Disclaimer may be directed to: